It's All About Relationships

Ron Burley’s post on Inc.’s Customer Confidential  column got me thinking about the positive outcomes that can occur as a result of a single, fateful

The Wake-up Light: Rise and sun-SHINE

Give the gift of a summer morning, every morning. 6:00 am rolls around every day, like clockwork, whether we’re ready or not. Wouldn’t it be lovely to begin each day with sun streaming through the window?

Is the Customer Always Right?

Two notable bloggers (Inc. and The Frugal Entrepreneur) took up the subject of “disgruntled customers” last week. Since I have been interviewed twice in the past year

Get "Juiced," the JuiceBuddy

JuiceBuddy, a compact iPhone charger. How many cords should we need to keep our phones charged? One on the nightstand, one in the office, one for the commute and an extra to carry at all times, just in case. It shouldn’t be so difficult to prevent a dead battery.

A Gift For the Road Less Traveled

I’m Katie Klein, a new contributor to the Trims blog aka Gift Rap. My goal, with the help of my collaborators and colleagues at Trims,

6 Things To Consider When Hiring An SEO Firm

I don’t know about you, but I barely have enough time to run my small business let alone manage a successful search engine optimization (SEO) campaign. Over the past 18 months I have hired two companies, fired one and interviewed many (large and small). I am midway through the process of getting my company “optimized,” with a new partner. The experience has been enlightening, bumpy and rewarding all at the same time. Below, I have listed a few things to think about before signing on.

Business Dinner Setting Diagram

"Manners in a Minute"

Tools of the Trade Use utensils from the outside in (in a formal place setting a butter knife–paddle shaped or a short handled knife— will