Clients Aren’t Always Right
As told to Kathryn Hawkins
Excerpt: “My client base is the C-suite: decision-makers and executives in the business-to-business marketplace. We source corporate gifts and branded products for executive conferences and events and are well known for fulfilling all sorts of last minute and unusual requests, such as 10 electric guitars with signatures from 600 people on the background. Like most small business owners, I initially bought into the mantra that “the customer is always right.” But as I matured, I realized that sometimes the customer isn’t always right, and some clients ask too much of you. (full article)”
